Privacy Policy

At Kiwi Regional Airlines we understand that you could have some concerns about sharing personal information about yourself when you purchase a ticket or associated services. Our promise to you is that any information collected will be securely stored and we undertake to comply with New Zealand’s Privacy Act.

Information supplied by you while on, or when you call our reservations staff includes forms you complete (or forms we complete on your behalf), emails you send or any other contact you make with us concerning, details of which will be held by us.

Purchases made through are transacted via eMerchantPay – an internationally recognised secure payment processor who process your credit card payments made through our reservations system. We don’t receive or hold your credit card information.

Private information including your name, address and email will not be sold, rented or passed on to third parties. Name and address information is collected for the purpose of ensuring passengers named on the ticket are those who fly on Kiwi’s aircraft, and otherwise to assist with flight security.

We may however also email you from time to time with special offers or information about new flights and services as they become available – but it will be Kiwi Regional Airlines that contacts you.

Under the Privacy Act 1993, you have the right to ask to see the information we hold about you. So if you would like to view or delete the information that we hold on you as a user of our services, please contact us. If you have purchased or reserved a flight ticket on you may modify your information at any time by signing into your account, using your ‘record locator’ reference from your ticket, reservation record or receipt.

Cookies and Social Media Platforms

We use cookies and other similar technology on our Website to allow us to improve site performance and enhance your online experience. Our policy on cookies is below for your information. If you visit our Website we will use cookies and other online technologies to
collect personal information about you from your computer including your IP address, your internet browser software and type of computer or mobile device used, the path you took to get to our Website, information about your online activity on our Website, and the options you selected while using our Website.

In addition to using cookies and related technologies as described above, we also may permit certain third party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on our Sites and/or Services (e.g., to allow us to tailor ads on third party services). These companies may deliver ads that might also place cookies and otherwise track user behaviour.

You can opt-out of the collection and use of information for ad targeting here: